PRIVACY POLICY

Moore Health LLC d/b/a Moore Health MD

moorehealthmd.com · Effective Date: July 1, 2026

This Privacy Policy describes how Moore Health LLC d/b/a Moore Health MD (“Moore Health LLC,” “we,” “our,” or “us”) collects, uses, shares, and protects information you provide when you visit moorehealthmd.com or purchase our programs. It applies to information collected through this website and in electronic communications between you and this website. It does not apply to information collected offline, through any other website operated by Moore Health LLC or a third party that does not link to this policy, or through any third-party application or content accessible from this website. By using this website, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use this website or submit information to us.

1. Information We Collect

Moore Health LLC collects the following categories of information:

Information You Provide Directly:

• Name and email address when you join our waitlist, purchase a program, or contact us
• Payment information processed by Kajabi Payments or Stripe (Moore Health LLC does not store payment card data)
• Survey responses or feedback you voluntarily submit
• Communications you send to Moore Health LLC by email or through the website

Information Collected Automatically:

• Website usage data via analytics tools (pages visited, time on site, referring URL, click behavior)
• Device type, browser type, and operating system
• IP address and approximate location

2. No Sensitive Health Information Requested

Moore Health LLC does not request, require, encourage, or knowingly receive personal medical records, laboratory results, diagnostic imaging, prescription information, wearable device data, symptom descriptions, or other sensitive personal health information through this website, its programs, email, surveys, website forms, or any other communication channel.

Users are strongly encouraged not to submit sensitive personal health information to Moore Health LLC through any channel. If sensitive health information is inadvertently submitted, Moore Health LLC will not review, interpret, retain for clinical purposes, or act on that information in any clinical capacity, and Moore Health LLC is not in a position to provide individualized health guidance in response.

Email communications with Moore Health LLC are intended for customer support and program administration only. Moore Health LLC does not provide individualized medical advice through email or any other communication channel.

3. How We Use Your Information

Moore Health LLC uses collected information to:

• Deliver program content and communications you have purchased or opted into
• Send educational content, program updates, and marketing communications
• Process and confirm purchases and transactions
• Respond to your questions, requests, and support needs
• Improve our programs, website, and content
• Comply with applicable legal obligations

Moore Health LLC does not sell personal information and does not share personal information for third-party advertising purposes except as disclosed in this Privacy Policy.

4. How We Share or Disclose Personal Information

Moore Health LLC may disclose personal information: (i) to comply with any applicable law, regulation, court order, or government request; (ii) to enforce its terms and agreements, including for billing and collection; or (iii) if disclosure is necessary or appropriate to protect the rights, property, or safety of Moore Health LLC, its users, or others.

5. Healthcare, Privacy, and AI Disclosures

Moore Health LLC is a digital educational wellness company. Its nature, the scope of its services, and the educational-only character of its content are described in the Moore Health LLC Terms and Conditions, which are incorporated herein by reference.

The Health Insurance Portability and Accountability Act (HIPAA) does not govern this website or Moore Health LLC’s programs because Moore Health LLC is not a covered entity or business associate under HIPAA. No information you share with Moore Health LLC through this website constitutes protected health information (PHI) under HIPAA. Moore Health LLC processes personal information in accordance with this Privacy Policy and applicable law.

AI Use and User Data

Moore Health LLC uses artificial intelligence tools for internal operational and content production purposes. For a full description of how Moore Health LLC uses AI tools, including their role in content production and the safeguards applied, please see Section 16 (AI Use Disclosure) of the Moore Health LLC Terms and Conditions.

6. Third-Party Service Providers

Moore Health LLC works with the following third-party platforms that may receive your information in connection with service delivery. Each provider maintains its own privacy policy governing data handling.

• Kajabi — program content delivery and membership management
• Stripe / Kajabi Payments — payment processing
• Netlify — website hosting

Moore Health LLC is not responsible for the privacy practices of third-party platforms. Links to third-party privacy policies are provided for reference.

7. Data Security

Moore Health LLC uses commercially reasonable administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and Moore Health LLC cannot guarantee absolute security.

8. Data Retention

Moore Health LLC retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to operate and improve our programs and website, to comply with our legal obligations, and for safety, security, and fraud prevention purposes. When determining how long to retain personal information, we consider the nature of the information, our legal and business obligations, and the potential risk of harm from unauthorized use or disclosure. When personal information is no longer needed for these purposes, we will delete, destroy, or de-identify it in accordance with our internal data handling practices.

9. Your Choices and Rights

You may unsubscribe from Moore Health LLC email communications at any time using the unsubscribe link in any email or by contacting us directly. Unsubscribing from marketing emails does not affect transactional communications related to an active program purchase.

Depending on where you reside, you may have additional rights with respect to your personal information, including:

• Access. You may request confirmation of whether we process personal information about you, and access to a copy of that personal information.
• Correction. You may request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and our processing purposes.
• Deletion. You may request that we delete personal information about you that we maintain, subject to certain legal exceptions.
• Opt Out. You may request that we not use your personal information for targeted advertising, profiling for certain legal or similarly significant decisions, or the sale of personal information (Moore Health LLC does not sell personal information).

The exact scope of these rights varies by state and is subject to applicable exceptions. To submit a request to exercise any of these rights, contact Moore Health LLC using the contact information in Section 15 of this policy. We will respond within the time period required by applicable law. To appeal a decision regarding a rights request, contact us at the same address. Some browsers and browser extensions support the Global Privacy Control ("GPC"), which can send a signal indicating your preference to opt out of certain types of data processing. When Moore Health LLC detects such a signal, we will make reasonable efforts to respect your stated choices as required by applicable law.

10. Cookies and Tracking Technologies

When you visit moorehealthmd.com, we and our third-party service providers may use cookies and similar data collection technologies (such as web beacons and server logs) to automatically collect certain information about your device, browser, and usage patterns. Cookies are small files placed on your device that help us operate the website, remember your preferences, and collect analytics data. Web beacons are small electronic files that allow us to count users who have visited a page and gather related usage statistics.

Most web browsers allow you to control cookies through browser settings, including the ability to refuse or delete cookies. If you choose to disable cookies, some features of this website may not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

11. International Users

This website is operated in the United States and is intended for users located in the United States. If you access moorehealthmd.com from outside the United States, your information will be collected, transferred to, and processed in the United States, where data protection laws may differ from those in your country of residence. By accessing the website from outside the United States, you do so at your own risk. Moore Health LLC makes no representation that the website or its content complies with the laws or regulations of any country outside the United States, including the General Data Protection Regulation (GDPR). Moore Health LLC reserves the right to restrict or terminate access to the website at any time.

12. Business Transfer

In the event of a merger, acquisition, sale of assets, or business reorganization, personal information held by Moore Health LLC may be transferred to a successor entity as part of that transaction. Moore Health LLC will take reasonable steps to ensure that any successor entity honors the commitments made in this Privacy Policy.

13. Children’s Privacy

Use of this website and Moore Health LLC programs is restricted to individuals who meet the age eligibility requirements set forth in the Moore Health LLC Terms and Conditions, which require users to be at least 18 years of age. Moore Health LLC does not knowingly collect personal information from individuals under 18. If Moore Health LLC discovers or has reason to believe that a user is under 18, it will promptly terminate that user's access and delete any personal information associated with that user. Consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), if Moore Health LLC learns that it has received personal information from a child under the age of 13 without verified parental consent, it will delete that information immediately. If you believe an individual under 18 has provided information to Moore Health LLC or accessed its programs, please contact us immediately using the information in Section 15 of this Privacy Policy.

14. Changes to This Policy

Moore Health LLC may update this Privacy Policy from time to time and will provide notice of any material changes to the extent required by applicable law. The effective date at the top of this page identifies when the policy was last updated. We will notify you of material changes by posting the updated policy to moorehealthmd.com with a revised effective date. Your continued use of this website or any Moore Health LLC program after the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically for changes.

15. Contact

For questions about this Privacy Policy or to make a data request, contact Moore Health LLC at: info@moorehealthmd.com, Moore Health LLC, 201 West Lake St, PMB #40748, Chicago, IL 60606.